How to Request Deletion
You can request deletion using one of the following methods:
- In-App: Go to Settings → Account → Delete Account (if available in your app version).
- Email: Send a request to [email protected] with the details listed below.
- Through Your Gym: Contact your gym administrator to submit the request on your behalf.
What to Include in Your Request
- Full name (as shown in the app)
- Email address used for your account
- Phone number (if registered)
- Gym name (the gym you are registered with)
- Reason (optional)
For security, we may ask you to confirm ownership of the account (for example, by replying from the registered email address
or verifying a one-time code).
What Data Will Be Deleted
When deletion is completed, we will remove or anonymize (where applicable) the following data:
- Account profile (name, email, phone, date of birth)
- Membership-related records (membership type, status)
- Check-in history and app usage data tied to your account (where not required for compliance)
Retention and Exceptions
In some situations, we may retain certain information for a limited period if required for:
As ActivOS operates as a data processor, certain deletion requests may require confirmation from the gym (Data Controller) before completion.
- Legal compliance (e.g., accounting, regulatory obligations)
- Fraud prevention and security incident investigation
- Resolving disputes or enforcing agreements
Any retained data will be protected and minimized, and only kept for as long as necessary for the stated purpose.
Processing Time
- Verification: Typically within 1–5 business days
- Deletion completion: Typically within 30 days after verification
If your request is urgent (e.g., account compromise), include “URGENT” in the email subject line.
Contact
If you have questions about data deletion, contact: [email protected]