Kaizen Health & Fitness Centar Member App

Privacy Policy
Effective: 2026-01-20 Last Updated: 2026-01-20 Version: 1.1.0

Privacy Policy

Kaizen Health & Fitness Centar Member App ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information

  • Account Information: Name, email address, phone number, date of birth
  • Membership Details: Membership type, start date, subscription status
  • Payment Information: Processed securely through third-party payment providers (we do not store credit card details)
  • Profile Photos: Optional profile picture for your account

Automatically Collected Information

  • Device Information: Device type, operating system version, unique device identifiers
  • Usage Data: App features used, session duration, crash reports
  • Location Data: Approximate location when checking in to gym sessions (with your permission)
  • Camera Access: Used only for QR code scanning when checking in

Communications

  • Push Notifications: Session reminders, promotional campaigns, important updates
  • In-App Messages: Communication from your gym regarding classes, bookings, or account status

How We Use Your Information

We use your information to:

  • Provide Services: Manage your gym membership, bookings, and check-ins
  • Communication: Send you session reminders, booking confirmations, and gym updates
  • Personalization: Customize your experience based on your preferences
  • Analytics: Improve app performance and user experience
  • Security: Detect and prevent fraudulent activities
  • Compliance: Meet legal and regulatory requirements

Data Sharing and Disclosure

Third-Party Service Providers

  • Firebase (Google): Push notifications and analytics
  • Cloud Storage: Microsoft Azure for secure data storage

Your Gym

Your personal information is shared with the gym you're registered with to manage your membership.

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

Data Security

We implement industry-standard security measures:

  • Encryption: All data transmitted using HTTPS/TLS
  • Secure Storage: Encrypted database storage on Azure
  • Access Controls: Limited employee access on need-to-know basis
  • Regular Audits: Security assessments and penetration testing

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from promotional notifications
  • Data Portability: Export your data in a machine-readable format

To exercise these rights, contact your gym administrator or email: [email protected].

Data Retention

  • Active Accounts: Data retained while your membership is active
  • Inactive Accounts: Data deleted 90 days after account cancellation
  • Legal Requirements: Some data may be retained longer for compliance purposes

Children's Privacy

Our app is not intended for users under 16 years of age. We do not knowingly collect information from children under 16.

International Data Transfers

Your data may be transferred to and stored in countries outside your residence. We ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

Contact Us

For privacy-related questions or concerns: